At AMARMOOR ORGANIC, customer satisfaction is our priority. We take great care in ensuring that every product is carefully packed and delivered in the best possible condition. As our products are natural and food-grade, we follow a limited return and exchange policy to maintain quality and safety standards.

Eligibility for Return or Exchange

Returns or exchanges are accepted only if:

  • You receive a damaged, defective, or expired product.
  • You receive an incorrect product that differs from your order.
  • The product packaging is tampered with or damaged at the time of delivery.

Non-Returnable Items

For hygiene and food safety reasons, we do not accept returns or exchanges for:

  • Opened or partially consumed products.
  • Products damaged due to improper handling or storage after delivery.
  • Change of mind or personal taste preferences.
  • Products returned without the original packaging.

Return Request

If you are eligible for a return or exchange, please contact us within 48 hours of receiving your order. Kindly provide your order number, a brief description of the issue, and clear photographs of the product and packaging for verification.

Refunds

Once your request is reviewed and approved, the refund (if applicable) will be processed to your original payment method within 5–7 business days. Shipping charges are non-refundable unless the error was on our part.

Exchanges

Approved exchange requests will be processed subject to product availability. If the requested product is unavailable, we may offer a refund or an alternative product of equal value.

Contact

For any return or exchange-related queries, please contact us:

Email: info@hillsideorganic.com
Phone: +91 70375 71523